One of the advantages in running a call center is having a greater flexibility in the range of equipment that you can buy when compared to other communications-oriented companies. You have the option of purchasing refurbished telecom hardware rather than the newest model with all the bells and whistles, or even leasing your system outright instead. Your business depends on being able to reliably reach out to your customer base, yet it does not demand that you do so with the newest phone system and utilizing the fasted broadband connection this side of Tokyo.
Take advantage of your situation and do some shopping around before deciding on what hardware you want to use for your center. Sometimes it really is beneficial to use the best quality equipment on the market, such as if you are running an international center for a major corporation. However, most companies will find that refurbished telecom equipment suits their needs quite well, and at a much more affordable rate to boot. It is not uncommon for a company to save upwards of 20%-30% when purchasing refurbished equipment over new systems. Many overstock or refurbished equipment vendors also offer multi-year product warranties and support packages to compliment their initially low prices, which are definitely services worth buying into for a company that intends to use the products as heavily as a call center. That wear and tear will add up quickly, rapidly depreciating the value of any new system you purchase and making it necessary to replace it all far more regularly than the average company would need to. 20% saved each time it is necessary to replace the system adds up very quickly.
It is important to remember to determine whether or not you can still buy replacement parts for the hardware you settle on, but assuming this is not an issue refurbished goods should definitely be at the top of the list of options your company considers. How else will you get such a high quality system at a rate that low?